Returns & Refunds
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Dahabshops.com customer experience team.
By Request Items: Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, goods made by request may not be returned. We do not keep stock of these items and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Dahabshops.com customer experience team.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 45 days of receiving your item(s), we will return it to the delivery address linked to the order.
CancellationIf you change your mind regarding your purchase, please contact our Customer Service Team to cancel your order and we will make all reasonable efforts to cancel it as long as it has not yet been processed. In case your order has been processed, you will kindly be asked to return it as per the return policy above.
If you are not satisfied with your purchase, you may return the products to vendor within a maximum period of 3 days from the date of receipt Even during sales and promotions.
Kindly note that all products to be returned must be unused, with original tags and labels, and in their original box and packaging using the original invoice.
For hygienic reasons, we will not accept returns of earrings or pierced products even if unused.
All customized products or special requests cannot be returned.
For products purchased as part of a bundle offer, the refund will be according to the value of the piece as mentioned in the invoice.
For gifts with purchases or purchases with purchases promotions, all the products of the promotion must be returned.
Returns are free of charge for defective items (limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase) as well as all wrong products received
We understand that sometimes you might simply change your mind regarding your purchase. In that case, delivery fees of 3% +AED100 will be charged for purchases made using credit cards and AED100 will be charged for purchases made on a Cash on Delivery basis .
Should you wish to return your products after 3 days and up to 1 year of purchase, a deduction of 35% of invoice price will be deducted. For returns made after 1 year, the value will be calculated based on raw material prices.
The refund process will only start once we have received and inspected the returned products and approved the return. The reimbursement may take up to 45 days and will be carried out by refunding the amount to your card or The refund will be processed to customer account by form of bank transfer
Exchange is applicable as per the same rules applied for return (check above section on returns). However, kindly note that products may be exchangeable after 15 days of purchase and up to 1 year but with a deduction of 35% of invoice price. After 1 year, exchange is applicable and calculated on the basis of raw materials’