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Terms & Conditions

The terms and conditions for use of the DahabShops.com website are detailed below and should be read carefully.

We may vary these terms from time to time and therefore you should check them before you make a new purchase.

 

Disclaimer

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or formed between you and us by means of agreements of this website shall be governed and construed according to UAE law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the AbuDhbai courts.

 

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

 

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records , A third party may also be instructed to complete these checks. By ordering from Dahabshops.com website you consent to such checks being made.

We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with current data protection laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

 

To view our privacy policy, Click here :

 

help us provide the best possible service, we capture personal information about you but we respect and protect your privacy and do all we can to honor the trust you place in us by being transparent about what personal information we collect and how we use it, vowing to handle your data fairly and lawfully at all times.

 

What personal data do we collect?

  • We may collect the following information about you:
  • your name, age/date of birth and gender;
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your social media handles;
  • your online browsing activities on any of our websites including what items you store in your shopping bag;
  • your password(s);
  • information about the device you use to browse our websites including the IP address and the device type;
  • when you make a purchase or place an order with us, your payment card details;
  • your communication and marketing preferences;
  • your interests, preferences, feedback and competition and survey responses;
  • your location;
  • your correspondence and communications with us; and
  • other publicly available personal data, including any which you have shared via a public platform (such as Instagram, YouTube, Twitter or public Facebook page).
  • This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data are collected directly, for example when you set up an online account on our websites, or send an email to our Customer Relations team. Other personal data are collected indirectly, for example, when you browse our websites or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
  • We may anonymize and aggregate personal data for insight and research but this will not identify anyone.
  • Our websites are not intended for children and we do not knowingly collect data relating to children.

 

How we use your data

General

Dahabshops.com (and trusted partners acting on our behalf) use your personal data:

  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any account(s) you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • to contact you electronically about promotional offers, events, products and services which we think may interest you;
  • to arrange appointments with you;
  • for analysis, insight and market research purposes to better understand your needs and ensure we are giving you what you like;
  • to administer competitions and identify and contact competition winners;
  • to enable us to manage customer service interactions with you;
  • to ensure our, and our suppliers’, compliance with laws and regulations such as anti-bribery and health and safety requirements ; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

Marketing

Dahab shops Company use your personal data for marketing purposes and may send you postal mail, texts and/or emails to update you on our latest offers and events.

We aim to update you about products and services of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

This may not stop service messages such as order updates.

Personalisation and Automated Decision Making

In order to improve your shopping experience with us, when you visit any of our websites, you may receive personalised banner advertisements whilst browsing websites of other companies. Any banner advertisements you see will relate to your browsing activity on our websites from your computer or other devices.

These advertisements are provided by us via external market leading specialist providers using 'cookies' placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy ). You can remove or disable cookies at any time - see here for further information.

We may collect data directly from you, as well as analyzing your browsing and purchasing activity, both online and in store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allow us to ensure that we contact you with information on products, services, events and offers that are relevant to you. To do so, we use software and other technology (automated decision-making including profiling).

We may do this to decide what marketing communications are suitable for you and this activity is based on our legitimate interests to develop and improve our products and services for you.

In order to provide more personalized services and experiences, we may also ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalization. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow us to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible).

 

International transfers

To deliver products and services to you, it is sometimes necessary to share your personal information outside of UAE and . This will typically occur when service providers are located outside the UAE or if you are based outside the UAE. These transfers are subject to special rules under data protection laws.

If we transfer your personal information outside the UAE , we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to assess the laws and practices of the destination country and relevant service provider and the security measures that are to be taken as regards the data in the overseas location; Alternatively, we use standard Government approved model contractual data protection clauses in our contracts with our processors.

 

Website Errors

our venders endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologies if erroneous information is reflected in merchandise price or item availability and we will work hardly with vender for re-corecct that .

We present our content on behalf of venders 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

 

Orders

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
  • Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we dispatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of dispatch. Goods will not be dispatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the UAE . Unfortunately, we do not accept non-UAE credit or debit cards.

Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.

All orders received online at Dahab shops will reconfirm the availability of product with vendor are processed and, depending on stock availability, are dispatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Express Delivery, they will normally be delivered within 1-2 working days.

Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of dispatch.

Some vendor are located outside the UAE, which may result in a delay in the delivery of the product for a period longer than the mentioned .

Delivery times stated are subject to order approval. Please visit our delivery page for complete information.

 

Business Sales

Sales of goods by the group are for personal use only and as such a VAT invoice will not be provided unless specifically requested.

If you have a business need to purchase items from us please contact our online team who will confirm if approval can be obtained for the sale. If approved, we will be able to issue a VAT invoice to the company acquiring the goods otherwise the VAT invoice will be in the name of the individual entering into the sale.

 

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 3 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.

 

Missing Parcel or Items

If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straightaway. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 1 days of receiving your delivery and please retain all packaging.

Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.

 

UAE Deliveries

For all UAE orders, placed before midday we will attempt to deliver your order within 3-5 working days. Special items may take up to a further 10-15 working days to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.

 

Delivery Address

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and color capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

 

Security

For further information, please refer to our Security policy:

Dahab shops will always treat all of your personal information as confidential and fully comply with all UAE Data Protection legislation.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties.

We will never sign you up to our customer newsletter without your permission. If you have asked for such emails in the past, but have now changed your mind, just email us and let us know and we will remove your details from our emailing list.

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms.

Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.

When using Dahabshops.com, there are situations in which we will collect, store and use personal information. These situations include:

  • Placing an order for home delivery
  • Placing an order for showroom collection
  • Signing up for email newsletters

 

Entering Competitions

When undertaking these actions, we will collect certain information from you including but not limited to:

  • Name
  • Billing address
  • E-mail address
  • Password(s)
  • Credit, debit card or other payment information

As we are always looking to enhance our customer’s experience while using Dahabshops.com, use of the website is monitored and anonymous data on customers’ use of the website is recorded.

Dahabshops.com and our online business partners may also collect other information such as the URL you have come from, geographical location, I.P address, browser used and other data.

We will never pass your details onto third parties.

What is SSL and how can I tell that it is in effect?

To ensure your transactions are secure, Dahabshops.com employs the latest SSL (Secure Socket layer) and encrypts all payment information.

If the URL of a secure document begins with "https://", the "s" indicates a secure channel to the server. Also, when security (SSL) is present, Microsoft Internet Explorer, Mozilla Firefox and Google Chrome display a padlock icon, which is closed once a secure channel is established.

SSL uses public-key encryption using keys of various sizes, 40-, 56-, 128-bit, etc. The larger the key length and number of possible keys, the more difficult it is for unauthorised persons to decrypt or read the message. For example, messages encrypted with a 128-bit key are much more secure than a message encrypted with a 40-bit key.

The size of the key is tied to a specific browser installation. This secure site only accepts browsers with minimum encryption strength of 128-bit. The site provides the maximum level of encryption supported by your browser. When you use this site at work, only the browsers provided or authorised by your employer should be used.

When you use this site at home, you can download browsers with 128-bit encryption or higher from Microsoft, Google or Mozilla at no cost other than connection time. The encryption technology in these browsers is subject to U.S. export regulations and U.S. laws and generally may not be exported to certain countries. For more information, please visit your chosen browser manufacturer's website.

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